Washer: check your hoses yearly
Look for bulges, cracks or rust at the fittings. A failed hose can release a lot of water fast, so replace worn ones before they go.
Appliance tips
A little upkeep prevents a lot of service calls. Here’s what we’d tell a neighbor.
Dryer: follow the airflow
Dryer taking a long time to dry your clothes? Poor airflow could be the problem. Check the vent and duct to make sure they are not blocked. It saves energy, and a clear vent is safer too.
Refrigerator: clean the condenser
Condensers should be cleaned as often as you change the air filters on your air conditioning. Dusty coils make the compressor work harder.
Manual: read it, then keep it
Your use and care manual has important warranty information that you may find useful later. Keep the model number somewhere easy to find.
Before you call
- Confirm it has power and check the breaker
- Note the brand and model number, usually inside the door or on the frame
- Write down any error code
- Roughly how old is it?
- When did the problem start, and what changed?
Repair or replace?
Compare the repair quote with the price of a new unit, and factor in the age. A newer or high-end appliance is usually worth fixing. An older budget model with a major failure may not be.
Ask us. We’d rather tell you it isn’t worth fixing than sell you a repair you don’t need.
If you smell gas
Don’t touch any switches or try to relight anything. Leave the house, then call your gas company or 911 from outside.
Common questions
Do you offer same-day service?
Yes, same-day service is available for all makes and models. Call in the morning if you can, and ask what is open.
Do I bring the appliance to you?
No. All work is done at your home.
What does a service call cost?
Call and we will give you the current rate before anyone comes out.
Is the work guaranteed?
Yes. Every job comes with a full warranty, and all work is guaranteed.
What if you need a part?
We will explain what failed and what it will cost, order the part if it is not on the truck, and come back to finish the job at the price we quoted.
Can you just tell me over the phone if it is worth repairing?
Often, yes. Tell us the brand, the age and what it is doing. If it does not sound worth a visit, we will say so.
Do you work on high-end built-ins?
Yes. We service Sub-Zero, Wolf, Viking, Thermador, Gaggenau, Dacor and GE Monogram as well as everyday brands.
Are you insured?
Yes. We are factory-trained and insured.