Thank you for visiting and shopping at www.aresairgunstactical.com. The following are the terms and conditions that constitute our shopping policy.
By Ordering From Ares Airguns Tactical
- You represent and warrant that you are 18 years of age or older (or 21 where required) and are legally allowed to purchase and own these products.
- You accept that, unless otherwise stated in the product description, there are no guarantees or warranties, implied or otherwise, except that which may still be applicable through the original manufacturer of the product.
- You know and are in compliance with all laws and regulations in your state, county and city, and that all other information you provide to us is accurate and complete.
- Ares Airguns Tactical has the right to refuse or cancel any order and refund your money on items purchased with an incorrect description (price, size, barrel, availability, etc.), or items that are unable to ship due to shipping restrictions.
- If you are having custom work done, you acknowledge and accept that the work will void any remaining factory warranty.
- By purchasing from Ares Airguns Tactical, you relieve aresairgunstactical.com, its owners, employees and dealers of any liability associated with any use or misuse of the products purchased from Ares Airguns Tactical. Please do not purchase products from this site unless you are willing to assume responsibility for operating these products, and accept full responsibility for any damages and/or injury to any person or property that may result from their use.
Returns
- Ares Airguns Tactical will accept returned products that have been damaged in shipment, incorrectly sent, or were originally defective within 15 days of receipt. Shipping and handling fees are non-refundable, and you are responsible for return shipping.
- Refunds are issued to the original buyer on file only; warranties cannot be transferred.
- To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging with proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Items that have been tampered with, customized, or show signs of use are not eligible for return.
- We do not accept returns on ammo or personal-use items such as clothing or caps.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. Approved refunds are credited to your original method of payment, minus non-refundable shipping costs.
Partial Refunds
Items that are used, not in original packaging, or otherwise not in new and sellable condition cannot be returned without prior authorization. If approved, a restocking fee of no less than 20% may apply.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account, then contact your credit card company or bank — processing time can vary. If you still have not received your refund, contact info@aresairgunstactical.com.
Sale Items
Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To exchange for the same item, email info@aresairgunstactical.com.
Shipping
- You are responsible for your own return shipping costs; product should be packaged safely and insured. Damage occurring in return shipping is the customer’s responsibility.
- We recommend a trackable shipping service or purchasing insurance — we don’t guarantee receipt of your returned item.
- All credit card cancellations and/or refunds are subject to a 5% transaction fee to cover bank fees for items returned that are not defective.
- Cancellation after an order is placed (including pre-orders) is subject to a 15% transaction fee to cover restocking and bank fees.
