Shipping, payment & returns

Free shipping

New radios over $200 ship free within the 48 contiguous states. Add any accessory that fits in the same box as the radio and it ships free too.

• Free shipping is generally UPS Ground; we may use other carriers.
• Includes freight and insurance. Optional services like Adult Signature Required ($4.25) and dimensional-weight charges are extra.
• Oversize and some heavy items are excluded.
• Need a shipping quote on other items? Email or call before ordering.

Sales tax

Sales tax is collected on orders shipped to Kansas addresses, based on the destination rate.

Methods of payment

We accept Visa, Mastercard, Discover and American Express credit and debit cards. All card purchases are validated for your protection.

• Many debit cards have daily limits that may be lower than your balance — you may need to notify your bank.
• We generally ship only to the card’s billing address. Need something different? Give us a call.

Purchase orders

Please call before sending a purchase order. If accepted, we’ll require it in writing.

International orders

We ship worldwide (with a few exceptions) by prior arrangement only. Contact us by email or fax before ordering — web orders from outside the U.S. aren’t filled automatically. Payment is generally by bank wire, and shipments go by Express Mail or UPS depending on size and value.

Returns

• Defective items may be returned for exchange within 10 days of purchase.
• Non-defective items returned within 10 days carry a minimum 15% restocking fee.
• Non-defective new radios carry a 25% restocking fee — a new radio can only be sold new once.
• Special-order items, books, software and cut cable are not returnable.
• Return freight is the customer’s responsibility.

Used gear

Used items are reconditioned and carry a 30-day operational warranty unless otherwise noted. Vintage equipment is sold as-is. Used gear is first come, first served, and shipping is additional on all used items.