Getting started is simpler than you think.
Our admissions coordinators are here to answer questions, verify insurance and guide you through every step — confidentially.
Four steps to care
Call or refer
Call 337-442-6254 to reach an Admissions Coordinator, or have a provider fax a referral to 337-442-6112.
Clinical review
Our treatment team reviews clinical information to determine whether inpatient admission is appropriate.
Arrival & assessment
Admissions assesses the patient on arrival and completes consents and paperwork once orders are received.
Welcome to the unit
You're escorted to the unit for orientation and clinical evaluations with your care team.
What to bring — and what to leave home
Rooms are semi-private, shared by two patients with a shared bathroom. Please limit belongings to one suitcase.
Bring Packing list
- Casual, comfortable clothing (no offensive graphics)
- Clothing without belts, drawstrings or cords
- Athletic shoes with Velcro closures
- Pajamas and a robe without a belt
- Slippers
- Basic toiletries (kept at the nurses' station)
- A list of current medications and contacts
Leave home Please don't bring
- Money or credit cards
- Jewelry and other valuables
- Cell phones
- Purses or bags
- Outside food or drinks
- Belts, cords or items with strings
Clear answers about paying for care.
Genesis accepts most insurance and managed care plans, Medicare and Medicaid. Our staff will check your benefits or discuss private payment options before admission.
- Commercial insurance: costs depend on your plan's copays, coinsurance, deductible, out-of-pocket maximum and network.
- Medicare: coverage varies by plan — call 1-800-MEDICARE or visit medicare.gov.
- Medicaid: generally, Medicaid recipients are not responsible for any portion of the bill. Questions? Call 1-888-544-7996.
- Uninsured: contact Patient Financial Services at 337-442-6254 about payment policies and financial assistance.
We bill your primary insurer, then any secondary insurer, then send monthly statements for remaining balances. Physicians such as psychiatrists may bill separately. View our standard charges.
All-inclusive program rates
Room and board, assessments, therapy, groups, 24-hour psychiatric nursing and placement assistance.
Psychiatric evaluations, an assigned licensed therapist and treatment 5–6 days per week.
Three therapeutic groups per day, 1–5 days per week based on your plan.
Billing questions? Contact Will Arledge at 337-237-4673 or warledge@genesisbh.com.
Fast, collaborative referrals.
Emergency departments, physicians, case managers and community providers can refer patients directly. Our admissions team reviews clinical information promptly and communicates a decision.
- Inpatient referral fax: 337-442-6112
- Admissions line, 24/7: 337-442-6254
- Outpatient referrals: 337-237-HOPE
Questions families often ask
How do I know which level of care is right?
Call us. Inpatient care is for adults in crisis who need 24-hour support to stay safe. PHP and IOP are for people who need structured treatment but can safely live at home. Our team will talk through symptoms and recommend the best fit.
How long is a typical inpatient stay?
Inpatient treatment is time-limited and focused on stabilizing the immediate crisis. Length of stay depends on each person's progress and is reviewed regularly by the treatment team.
Can family visit or be involved in treatment?
Yes. When appropriate and with the patient's consent, families are encouraged to participate in family therapy and discharge planning. Visiting guidelines are shared at admission.
Will my insurance cover treatment?
We accept most insurance and managed care plans, Medicare and Medicaid. Our admissions staff will verify your benefits and explain any out-of-pocket costs before admission.
Can I use my cell phone during my stay?
Cell phones and valuables should be left at home. Patients have access to phones on the unit to stay in touch with loved ones.
Do you treat substance use?
We treat adults with a dual diagnosis — mental illness alongside substance use. Our outpatient programs also include substance use disorder treatment.
What happens after discharge?
Before you leave, we coordinate aftercare appointments and community resources, and we call after discharge to check in. Many patients step down into our PHP or IOP programs.
You don't have to figure this out alone.
Whether it's for you or someone you love, our admissions team will listen, answer your questions, and help you find the right level of care — including checking your insurance benefits.