Frequently asked questions

No. Horst is open to everyone — florists, planners, churches and DIY customers alike. Note that local sales tax (currently 8.5% in Charleston) applies, even with an out-of-state resale license.

However you prefer: online (our favorite), by email at orders@horstflowers.com, by phone at (843) 556-5151, or in person at the shop.

For special orders like weddings, we recommend two weeks or more. Less time is possible but not encouraged. Small, flexible orders can be placed any time — just expect more limited color and availability on short notice.

Most customers pick up 2–3 days before their event. The longer flowers stay in our cooler, the better.

For order pickups, yes — appointments keep wait times short. To browse fresh flowers or use the reference room, just stop by.

Buckets are best, since flowers have been processed in water with Floralife flower food. Bring your own or use ours with a $6 deposit, fully refundable within 30 days with receipt.

We deliver to florist shops in downtown Charleston and ship nationwide via FedEx — priority shipping is recommended for fresh flowers.

Cash, Visa, Mastercard and American Express. We do not accept checks, money orders or Discover.

It varies by flower. Stem counts are listed on each product and on our price list — or ask us to email it.

We show colors as true as possible, but screens vary and nature adds its own shading from farm to farm and season to season. You’ll be happiest thinking in blended tones rather than one exact shade.

Peonies, ranunculus, anemones, amaryllis, lily of the valley and dahlias. They’re usually gorgeous but can arrive too tight or too open, and there’s rarely time to reorder.

Every flower differs: all should last at least 3 days, most a week or more, and some up to 3 weeks — depending on environment and care.

We don’t recommend a home fridge — cold spots can freeze and kill flowers. Keep them cool, away from vents and fans; if you’re comfortable, they are too.

Prices follow market conditions. It’s very rare, but if a price changes we’ll contact you right away, before you receive your order.

We don’t design, but we’ll gladly refer you to a talented local floral designer.

We don’t rent, but we sell a wide selection of vases and containers.

Sorry — company policy doesn’t allow cooler or workspace rental or designing on-site.

Yes: video tutorials on our DIY page, a reference room in-store, and floral design books for sale.

No cancellations are accepted within 10 business days of the scheduled order date, and a 15% surcharge applies to all cancelled orders. To cancel, email orders@horstflowers.com with “CANCEL ORDER #” in the subject or call (843) 556-5151 — we'll confirm by phone with the person who placed the order.

Please contact us at least 7 days before your scheduled delivery date. Special orders are brought in at your request, so you're obligated to take all flowers ordered. Orders not picked up are not eligible for credit or refund.

Report any issue verbally within 24 hours of receipt, with your invoice number, and return all product for inspection (photos may be requested). Credits cover the purchased product only. Color tones are not guaranteed — flowers are natural and vary by season.

Non-flower merchandise may be returned within 30 days with invoice, unopened, undamaged and unused.

Please have someone present at pickup or delivery. We're not responsible for improperly stored, frozen or stolen product, weather or temperature damage, or customs delays. During hurricane season, customers are responsible for tracking weather and order dates.