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Family supportContact Us
Need help or have a question about one of our programs? Find the right contact below. For hearing or speech impairment, dial 711 for the Telecommunications Relay Service.
Email Family Support
FamilySupport@MilitaryChildCare.comQuestions about accounts, requests and searching for care.
E-Invoice Transition
einvoicetransition@militarychildcare.comFor families and providers navigating the e-invoice change.
Fee assistance programs
MCCYN & fee assistance contacts
For help requesting fee assistance, contact the MCC Help Desk above. For registration questions after you receive an offer, use the contacts below.
Air Force/Space Force, Marine Corps, Navy, Coast Guard & DoW Civilian families
Use your MCCYN Message Center: log in to MCC → My MCCYN → Message Center.
| Family assistance | cnicfamilysupport@us.navy.mil |
| Provider assistance | cnicprovidersupport@us.navy.mil |
| Fee assistance claims | cnicclaimsupport@us.navy.mil |
In-process DAF & USMC families with Child Care Aware® of America
If you already started your MCCYN application with CCAoA, continue with them to finish registration. Call toll-free 800.424.2246.
| Family assistance | msp@usa.childcareaware.org |
| Provider assistance | providerservices@usa.childcareaware.org |
| Fee assistance claims | paymentdept@usa.childcareaware.org |
Program administration change: In June 2026, MCCYN administration for Department of the Air Force/Space Force and Marine Corps families began transitioning from Child Care Aware® of America to the MCC Fee Assistance Management team. Families are moving in phases and will receive advance notice before any action is required.