Care, maintenance & answers.
Keep your countertops looking new for decades — and get answers to the questions we hear most.
Caring for your countertops.
A quick-reference guide by material. Clean daily with a soft cloth, mild soap and warm water — then follow the specifics below.
GraniteNeeds sealing
- Seal
- At least once a year
- Clean
- Soft cloth, warm water & a mild pH-neutral detergent
- Avoid
- Abrasive pads, acidic cleaners or bleach
QuartzNo sealing
- Seal
- Never — non-porous
- Clean
- Soft cloth or sponge, warm water & gentle cleanser
- Avoid
- Harsh chemicals, scouring pads & high heat (protects the resin)
QuartziteNeeds sealing
- Seal
- Once or twice a year
- Clean
- Soft cloth & non-abrasive pH-neutral cleaner
- Avoid
- Letting wine, citrus or vinegar sit — wipe promptly to prevent etching
MarbleNeeds sealing
- Seal
- Every 6–12 months
- Clean
- Soft cloth & pH-neutral stone cleaner
- Avoid
- Abrasive scrubbers, harsh chemicals & acids
Solid SurfaceNo sealing
- Seal
- Never — non-porous
- Clean
- Mild soap & water or non-abrasive household cleaner
- Avoid
- High heat — always use trivets & cutting boards
Every Surface
- Seal
- —
- Clean
- Daily wipe-down with mild soap & warm water
- Avoid
- Harsh chemicals, abrasive scrubbers & direct high heat
Frequently asked questions.
Is your showroom open to the public? Do I need an appointment?
Yes — the showroom is open Monday–Friday, 8:00 AM–4:30 PM. Appointments aren't required but are highly encouraged so a consultant can give you their full attention.
Which is more popular, granite or quartz?
Quartz has overtaken granite for most kitchens thanks to its low maintenance and wide range of colors. Granite remains a favorite for homeowners who want natural, one-of-a-kind character.
What is the difference between granite and quartz?
Granite is quarried natural stone — heat-resistant but porous, so it needs periodic sealing. Quartz is engineered from crushed quartz, resins and pigments; it's non-porous and never needs sealing.
Why are veined quartz colors more expensive?
Veined designs require more complex manufacturing, often contain more natural quartz, and deliver a premium marble look from established brands.
Does SCI work with other local stone suppliers?
Yes. If you've fallen for a specific slab elsewhere, we can source it from another local supplier.
Am I responsible for tear-out of my old countertops?
You can remove them yourself, or SCI can do it for an added cost — just decide before your final quote. We don't remove or dispose of appliances.
Can I keep my existing tile backsplash or sink?
We'll do our best to work around an existing backsplash, and you may reuse your sink — though we recommend a new one for the best fit. SCI isn't liable for damage to reused items.
Can SCI level my cabinets or disconnect my faucet?
No — cabinet leveling should be handled by your carpenter or contractor, and plumbing by your plumber.
How do I prepare for my template appointment?
All decision-makers should attend; plan for 1–3 hours. Cancellations with less than 24 hours' notice, or unmet jobsite conditions, may incur a reschedule fee.
When does fabrication begin?
After your final quote is signed, templating is complete, all selections are made and your down payment is received. Installation generally follows within 10–14 working days.
How do I prepare for installation?
Clear the counters, disconnect utilities, remove mirrors, provide a clear path and secure pets and children. Cancellations with less than 72 hours' notice may incur a fee.
Will I see seams?
Seams are common on long runs and large islands. Our installers color-match closely to keep them as inconspicuous as possible.
How are countertops attached to my cabinets and dishwasher?
We apply silicone where cabinets meet the stone and use epoxy-stabilized shims if cabinets aren't level. Dishwashers attach with a removable bracket under the countertop, or can be screwed to the cabinets.
Do you install outside Kansas City?
Our focus is the KC metro, but we also install in nearby areas including Lawrence, Topeka, Wichita and St. Joseph.
How thick are granite & quartz countertops?
3 cm (1¼") is most popular; 2 cm (¾") is also available. A mitered edge can create the look of a thicker slab.
How thick is solid surface?
Typically 3 cm, often built up from laminated thinner sheets — its light weight allows creative edge profiles and seamless designs.
What's the ideal overhang for an island or bar?
About 12" works well for stools; up to 15" adds legroom. We recommend brackets or corbels for quartz overhangs over 10" and granite over 12".
What are fissures and pits in natural stone?
Fissures are natural cracks formed as stone develops and aren't defects. Small pits form during polishing as softer minerals flake away — they don't affect durability.
Still have questions?
Our team is happy to help — call, email or stop by the showroom.