Refund & Return Policy

Effective February 10, 2017. This policy takes precedence over any summary, including in-store signage and the summary printed on receipts.

Overview

"South Fork Hardware" refers to all individual South Fork Hardware stores collectively, and to the corporate office at PO Box 607, Morgan, UT 84050. South Fork Hardware is an independent retailer and is not branded by or affiliated with any other hardware store, chain or co-operative.

We aim to provide superior customer service and transaction satisfaction. However, South Fork Hardware reserves the right to refuse the return, refund or exchange of any product that, in the judgment of store personnel, does not meet the standards in this policy.

Returnable products

Any product purchased at a South Fork Hardware store — and not sold as non-returnable under this policy or by store management (for example, mark-downs or closeouts) — may be returned to any South Fork Hardware store under these conditions:

• Receipt required. All exchanges and returns must include the original South Fork Hardware receipt. We aren't responsible for lost receipts or receipts declined at the time of purchase.
• Thirty-day window. Returns and exchanges must be completed within 30 days of the date on the original receipt.
• Combined transactions. At the store's discretion, new purchases and refunds may be combined into a single transaction.
• Receipt amounts. Refunds will match the amounts on the original receipt, including any listed discounts.
• Verification. Staff may contact the store of original purchase to verify the transaction.
• Defects. Any product may be returned or exchanged under this policy due to a manufacturing defect.
• Condition. Non-defective products must be new and resellable in their original packaging. Wear, grease, dirt or soil, any damage from use, and torn, stained or fluid-damaged packaging disqualify a return. Packaging with tape of any kind will not be accepted.

How refunds work

• Credit and debit purchases are refunded to the same card shown on the receipt.
• Purchases on account are refunded to the account, not as cash.
• Gift card purchases are refunded to a gift card.
• Cash and check purchases are refunded as cash.
• Purchases made by personal or business check can't be refunded until ten (10) days after the receipt date without manager authorization.
• Store credit is not issued except as described above.

Every return or exchange requires the customer's printed name, phone number and signature. We may contact you with a brief survey about your experience. This information is never used for sales or solicitation and is never given or sold to third parties.

Non-returnable products

• Items marked non-returnable may be returned only for a manufacturer's defect, and only if they weren't sold as a closeout, mark-down or other "as is" sale. "As is" items are labeled, identified verbally at checkout, and marked "Not Returnable" on your receipt.
• Tinted paint isn't returnable without manufacturer authorization, unless South Fork Hardware failed to tint to the manufacturer's specification. We aren't responsible for tint selection or suitability. Per manufacturer instructions, contact the paint manufacturer first; if they authorize a return, they'll contact us directly.
• Emergency items such as tire chains, block heaters and flares are non-returnable. Camping equipment (other than tents) is excluded from this rule.
• Individual stores may designate other non-returnable items. These will be posted near the checkout and identified verbally at purchase.

Disputes

Any claim, dispute or controversy arising from this policy shall be arbitrated before the American Arbitration Association under its then-current rules, in Morgan, Utah, unless the parties agree otherwise. Judgment on the award may be entered in any court with jurisdiction. If either party refuses arbitration, the other may pursue its rights in any court of law or equity, subject to applicable law, including reasonable attorney fees.