We work with every insurance company.
We’ll help you navigate the claim, communicate with your adjuster and make sure your vehicle is repaired correctly — not just cheaply.
What to do at the scene.
Keep a small kit in your glove box — phone, pen and paper, and your insurance card — so you’re ready if it ever happens.
Stay safe
Move to a safe spot if you can, turn on hazards and check on everyone involved.
Exchange info
Names, phone numbers, insurance, driver’s license and plate numbers for everyone involved.
Document it
Get a police report and take photos of all vehicles, the scene and any injuries.
Call your agent — and us
Report the claim, then choose your repair shop. We’ll arrange towing and a rental.
Start your claim online.
Quick links to file with your insurer. When they ask where your vehicle will be repaired, tell them Chandler Collision.
Don’t see your insurer? We work with all of them — just call (478) 328-0370.
Know your rights.
Straight answers to the questions we hear most.
Georgia drivers: it’s your choice.
You — not your insurer — decide where your vehicle is repaired.
Do I have to use the shop my insurance company recommends?
Absolutely not. Under Georgia law, you have the right to have your vehicle repaired wherever you wish. Don’t let anyone tell you otherwise.
Can an insurance company make me take my car to a certain shop?
No. Most insurers want your vehicle properly repaired and you satisfied — but some steer customers to “program” shops primarily to reduce their costs. We believe quality comes before cost, and as a matter of policy we don’t cut corners. That protects the value of your vehicle.
Who can authorize repairs to my vehicle?
Only you. Whether the repair is minor or extensive, we make sure your vehicle is assessed and estimated correctly and repaired to manufacturer specifications — with your signed authorization.
Why should I insist on OEM parts?
Aftermarket or salvage parts often don’t meet original-equipment standards for fit, finish, corrosion protection, construction or safety — and there’s no reliable way to be alerted to recalls on them. If you have the choice, insist on original parts.
Will my paint match?
Restoring a proper paint match is one of the most important parts of any repair, because a poor match hurts your vehicle’s value. With over 35 years of combined experience and computerized color matching, our paint department is second to none.
How long will my repair take?
Repairs begin once the insurer establishes fault, verifies coverage and approves the estimate. Parts typically arrive in 2–4 days. A common guide is roughly one working day for every four labor hours. The administrative side can take longer than a week in some cases — stay involved and know your claim rep by name.
Do you help with rental cars and towing?
Yes. We can arrange towing to our shop and help coordinate a rental through your insurance company so you’re not stranded.
Do you offer free estimates?
Yes — every estimate is free and no-obligation. Stop by either location during business hours, or start with a photo estimate online.
Been in an accident? We’ll take it from here.
Free, no-obligation estimates. We work with every insurance company and help with rentals and towing.