How a Marble City project runs.
Clear expectations make for a smooth install. Here’s what happens at each stage — and what we’ll need from you.
Consult & estimate
Send a drawing with measurements, or book an associate to visit. We price by square foot, edge and cut-outs.
Select your slabs
View and approve your slabs before template. We hold them at our shop until fabrication.
Template
With appliances, sinks and faucets on site, we template every seam, overhang and corner radius with you.
Fabricate & install
Cut and finished in our San Carlos shop, then installed, inspected with you and left broom-clean.
The fine print, made plain.
Fourteen points every client reviews before we begin.
Lead times
Quoted completion dates are our best estimate, pending slab availability. Backorders can happen — we’ll keep you informed and move as quickly as possible.
Job-site readiness
Appliances, sinks, faucets and dispensers should be on site at template. If we need an extra trip because the site isn’t ready, a fee applies (minimum $150).
Approve your slabs
View and approve slabs before template and before signing. Material from outside our shop must be approved and on hold with the supplier first. We hold your slabs until fabrication.
Template
The homeowner or a designated decision-maker (18+) must be present to confirm seams, corner radius, overhangs and any special island details.
Pricing
Your quote is based on the measurements you provide; we adjust if field measurements differ.
Appliances
Dishwashers, ranges, tall cabinets and refrigerators must be in place at template. We aren’t responsible for moving appliances, furniture or cabinet contents.
Removing old tops
Demolition isn’t included unless agreed in advance. We don’t finish wall or cabinet areas exposed by the new top, and mirrors must be removed by the owner.
Plumbing & wiring
Not included — we’re stone fabricators, not plumbers or electricians. Under-mount sinks are cut, polished and drilled for brackets; drop-in cut-outs happen on site.
Installation
The homeowner or designated decision-maker (18+) must be present for the entire installation.
Incidental damage
Hold off on final paint or wallpaper if you can. We take care, but minor scrapes are possible and are the customer’s responsibility to repair.
Seaming
Seams are placed at the fabricator’s discretion, typically 1/16″–1/8″, and filled with color-matched epoxy. We consult you on location first.
Installation approval
After install, you inspect the tops with us and sign an approval form confirming quality, fit and condition.
Clean-up
Installation is construction — expect some dust and consider covering nearby areas. We leave the site broom-clean.
5-year warranty
We warranty our fabrication and installation for five years. Customer-caused damage such as drops or scratches isn’t covered.
Your checklist.
- Slabs viewed, approved and on hold
- Sink, faucet, cooktop specs and dispensers on site
- All appliances and tall cabinets installed
- Old tops removed (unless we’ve agreed to demo)
- Decision-maker available for the whole visit
Ready to talk stone?
Send us a drawing and your measurements for a free estimate, or call to book a visit from one of our associates.