Know your rights — right away.
It's your legal right to choose where your vehicle is repaired after an accident. Your insurance company may recommend a shop, but the decision is yours.
We work for you, not the insurance company.
You don't have to use your insurer's "preferred" or "recommended" shops, and your insurance company must honor your decision. Because Robin's works independently for you, you can be confident your vehicle gets quality parts and a quality repair.
At the same time, we work with all insurance companies every day. We know their procedures and policies, and we work efficiently to their satisfaction too.
A vehicle accident is one of life's most stressful events. Our staff works hard to ease that stress, including giving you an estimated completion time up front.
Claim paperwork
We help with forms, documentation and coordination.
Towing
Towing and recovery arranged to our shop.
Rental car
We coordinate your rental while we repair.
Supplements
Hidden damage? We contact your insurer directly.
What to do after a collision
Even level-headed people get rattled after a wreck. Plan ahead with this checklist — bookmark it or save it to your phone.
Save our number- First, stay calm. Getting agitated adds to the confusion.
- If you only witnessed the accident, pull over safely out of the way. If you're involved, stop and wait for the authorities.
- Call the police and request an officer to take a report.
- If anyone is hurt, call 911 and request an ambulance.
- Wait for police and/or EMS to arrive, and help keep everyone calm.
- Give your statement honestly, but avoid taking blame. Tell the officer about any witnesses.
- Take photos of every vehicle involved, the wreckage and anything else related to the accident.
- Ask for a copy of the police report — or at least the officer's name and report number.
- Call your insurance company.
- Call Robin's Body & Paint Shop at 478.922.1396 to set up your repair.
Been in an accident?
Call us first. We'll walk you through the claim, coordinate with your insurer and help arrange towing and a rental.