Shipping, Returns & Policies

Shipping Policy

Rose Tree Cottage ships Tuesday through Friday, subject to stock availability. Goods ship within 3 business days of receiving your order; if an item is out of stock we'll let you know the approximate ship date. Shipping costs are based on weight and calculated when the order is placed, plus a $2.00 handling fee for packing.

Orders must be received and payment cleared before 2:30pm (California time), Monday to Friday. Orders received after 2:30pm Friday through Monday are processed the following Tuesday. Orders may originate anywhere in the world, but foods may only be shipped within North America. Orders shipped outside the U.S. may be subject to customs fees, which are the customer's responsibility.

Returns

For cancellations and returns, please call (626) 793-3337 or email RoseTreeCo@aol.com. Products may be returned for exchange or store credit only — no cash refunds — within five (5) days of receipt. Items must be returned shipping pre-paid, in as-new condition and original packaging, with the original packing slip. Damaged items will be replaced or credited; please keep the damaged packaging and items, as they may be needed for insurance purposes.

Returns should be sent to: Rose Tree Cottage, 801 S Pasadena Avenue, Pasadena, CA 91105.

Payment

We accept Visa and MasterCard with no surcharge. Please provide your exact billing address and phone number as held by your card issuer. Cards are billed upon shipment.

Order Acceptance

Receipt of an order confirmation does not signify our acceptance of your order. Rose Tree Cottage reserves the right to accept or decline any order, or to supply less than the quantity ordered, at any time after receipt.

Privacy

We keep your personal information private and secure, using it only to process and update you on your orders and to personalise your shopping experience. Card transactions and fulfilment are handled by reputable third-party partners under strict obligation to keep your information private. You may unsubscribe from our newsletters at any time.

Warranty & Liability

Products are guaranteed against defects for 10 days from the invoice date. Except as expressly stated, Rose Tree Cottage makes no other warranties, and its maximum liability for any product sold is the price of that product.