After an accident
You’ll have a lot to deal with. Here’s what to do first, and how we can take some of it off your hands.
Make sure everyone is safe
Move out of traffic if you can. If anyone is hurt, call 911.
Exchange information
Get the other driver’s name, contact details, insurance and license plate, and any witness details.
Take photos
Photograph the damage to every vehicle, the plates and the scene.
Call your insurance company
Report the claim. Each company handles claims differently, so ask what the next step is.
Choose your shop
You pick who repairs your car. If you’d like us, give us a call and we’ll walk you through it.
Get your car to us
Drive it in if it’s safe, or have it towed. If a tow drops it after hours, just call us when we open.
You have the right to choose.
California law says no one, including your insurance company, can make you use a repair facility you don’t want to use.
They may try to persuade you to go to their preferred shop, but it’s ultimately your choice.
How we help with your claim
We have decades of experience with insurance repairs, and we’re glad to help.
Direct repair
We’re a direct repair shop for several insurers, which means we work directly with them to resolve your claim.
All other insurers
Not on that list? We work well with all insurance companies.
Total loss questions
We repair cars, and only insurance companies can total them. Here’s how that decision works.
Repair status
Follow your repair online with CarWise repair status.
“The claim process with my insurance company went very smoothly, and the repairs were completed ahead of schedule.”
Bring it in, or send us a photo.
Estimates run until 4:00pm, Monday through Friday. Call first and we’ll tell you when to come by.