Rated 4.8 by our customers

98 Google reviews, plus decades of letters, emails and thank-you notes.

On Google

“Amazing amazing shop! … The work was impeccable – I was shocked when I got the car back, the prices were honest, and most importantly they care about the people they serve.”

Lakshmi N.

“From the start JR assured me that the quality would be great… JR was professional in his communication and helped tone down the anxiety of not knowing if your car was going to be better or worst through this process.”

Alfonso M.

“I brought the car over to Mathews-Carlsen without an appointment because of a really tight schedule. They looked it over, quickly repaired it, and didn’t charge me anything! What lovely people!!”

L. L.

“Not only is their technical work top notch, they are friendly, clear with pricing and estimates, can get you in to get work done quickly, and the surprise bonus on top?? They detailed the inside of my car and helped buff out some scratches unrelated to the damage.”

Jessica W.

“He always been very personal and has always been professional and meticulous with his attention to my Porsche 911. He understands how much I love my car.”

Google reviewer, on JR

“We are on a road trip to Oregon and the front underneath engine splash shield broke on the freeway… They were so kind and generous with their support.”

Heidi C.

Letters to the shop

Some customers still put it in writing.

Bob D.

San Jose, April 2012

Dear “J.R.,” Matt, and staff:

I want to express my appreciation for the exemplary effort on the repair of my car. The body work is beautiful, and even my son says the car looks brand new! I know the “lazer blue” paint must have been a challenge to match, but the end result was perfect.

I also appreciate the politeness, efficiency and total professionalism of your entire staff. The claim process with my insurance company went very smoothly, and the repairs were completed ahead of schedule. My car was washed, vacuumed, and thoroughly cleaned on the inside, and Matt even drove the car home to San Jose so I didn’t have to make the trip to Palo Alto. What service!

Thanks again for your splendid effort. I would not hesitate to recommend Mathews-Carlsen Body Works to anyone needing a superior body shop.

Suzanne T.

Letter to the shop

To the crew at Mathews-Carlsen:

I wanted to personally thank each of you for providing such excellent service to me (and my vehicle) over the past three years. It is never an enjoyable experience when your car is damaged, but you have always gone out of your way to make the repairs a very painless process and I really appreciate it.

My car was repaired in a timely manner using the highest quality of work and detail. While you were repairing my vehicle, you were very considerate to call and inform me of any details I needed to know. You took the time to talk directly with my insurance company so I did not have to worry with that. My car looked brand new when it was returned to me. I was very pleased to learn that you had taken the extra time to hand wash and wax it.

Your personal service and commitment to your customers is what sets you apart from others. I grew up in a small town in Texas where personal service has always been a priority and everyone is friendly. Working with Mathews-Carlsen has always reminded me of the local businesses back in Texas.

I hope to not have to do business with you again, but should the need arise, I have no doubt it will be a positive and pleasurable experience.

Robert C.

On the repair of a new Volvo XC90, September 2006

Dear Mr. Montelongo:

I am writing to tell you how much I appreciate the treatment and the quality of work performed by you and all of your staff.

After what looked to me like a devastating accident with extensive body damage five days after I took possession of this car, it has been restored to its pristine, just delivered to the showroom condition. I couldn’t be more pleased.

Thank you all.

George S.

March 2008

Dear Mr. Montelongo,

My Prius now runs like a Swiss watch and looks like it came off a special kind of assembly line with lots of attention to detail.

Tom has told me of the careful and professional way you handle a problem like the one suffered by my car. I can see that all of his good words are well justified.

With my thanks and best wishes.

More from our customers

“A week after JR looked over the damage on my BMW, he had it in the shop, bumper pre-ordered… When I got back, the car was waiting for me in my driveway, washed and in beautiful shape.”

Scott K., San Jose

“The guys are kind, fair, funny and fast, on top of doing great quality work! I’m recommending them to everybody.”

Marian R.

“They matched the paint to perfection and even detailed off the dings and nicks from non-related injuries to the car without my even asking.”

Lola Z., Oakland

“Their work is flawless – they blended the paint nicely and you can’t notice that the fender has been resprayed.”

Kiran G., San Francisco

“Paul looked at the scratch on my car, brought it to their detail department, and not 15 minutes later, the scratch was gone – and all for free!”

Dan D.

“The bumper looks great, they delivered it back to me in a timely manner and even picked it up from the office when I couldn’t get a ride to the shop.”

Frank S., Mountain View

Bring it in, or send us a photo.

Estimates run until 4:00pm, Monday through Friday. Call first and we’ll tell you when to come by.

Get an estimate Call (650) 856-6200