Got a text from PatientViewer?
Good news — it's from your health care provider. Here's everything you need to know about the messages you receive and how to respond.
Sent for your provider
PatientViewer is a service your dentist or health care office uses to send appointment messages. Their name appears in each text.
Private & secure
Data moving between your browser and your provider is encrypted. Your mobile information is never shared for marketing.
Free to use
There's no charge from PatientViewer. Standard message and data rates from your wireless carrier may apply.
Quick replies you can use
Reply to any PatientViewer text with one of these words.
CConfirm an upcoming appointment when your provider asks. (Use the exact word or phrase shown in your message.)
HELPGet instructions on how to find our terms and conditions and how to unsubscribe.
STOPUnsubscribe from appointment texts. You'll get one final message confirming you've been removed.
How to spot a genuine message
- It names your provider's office and references a real appointment.
- Scheduling links lead to a patientviewer.com address.
- We will never ask for your Social Security number, passwords or full card numbers by text.
- Unsure? Call your provider using the number you already have for them.
Bright Dental
Frequently asked questions
Why am I receiving texts from PatientViewer?
Your health care provider uses PatientViewer to send appointment scheduling links, reminders and confirmation requests. Messages are sent on their behalf, and only after you've opted in with your provider.
How often will I get messages?
Message frequency varies and is related to your appointments. You may receive a reminder when an appointment is booked and another as the date approaches.
How do I confirm my appointment?
Reply to the confirmation text with the word or phrase shown in the message. Your provider is notified right away.
Can I reschedule or cancel through PatientViewer?
For changes to a specific appointment, please contact your provider directly. Some providers include a link to choose a new time.
How do I stop receiving text messages?
Text STOP at any time. You'll receive a confirmation and won't receive further PatientViewer appointment texts. To rejoin, sign up again with your provider.
Will my information be sold or used for marketing?
No. Patient data is not used, sold or transferred to third parties, and mobile information is never shared for marketing or promotional purposes.
My text didn't arrive — what happened?
Wireless carriers aren't liable for delayed or undelivered messages. If you're expecting a message, contact your provider to confirm your mobile number is correct.
Who do I contact with general questions?
Email mhelp@patientviewer.com or call 503-363-5432. For appointment-specific questions, please contact your provider.
Still have a question?
For appointments, call your provider. For anything about PatientViewer itself, we're here to help.